How do I complete KYC Verification?

Completing KYC Verification is an easy step in continuing your journey using our platform.

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Step 1: Prepare your documents.

It's important to make sure the required documents for SUMSUB KYC Verification are in order before beginning the verification process as it will time out if you do not have a document ready within one hour. Below you will find the list of required document types and acceptable forms for each one.

1. Proof of identity. Acceptable forms of POI are Drivers License, ID Cards, Passports or Government Issued IDs containing both you date of birth as well as your photo.
2. Proof of address. Acceptable forms of POA are utility bills (water, sewer, electricity, internet), bank statements, or credit card statements. **Phone bills are not accepted.
3. A quick selfie for a Liveliness Check to make sure you are the person shown in the POI & POA.

Step 2: Login to your client portal.

https://clientportal.epfx.com/login

Step 3: Beginning KYC Verification.

Once you have logged into your client portal, click the "Settings" tab from the navigation menu on the left and click "Authenticate Now". This will load our KYC check powered by SumSub, the industry standard in KYC checks.

Step 4: Agree to the terms of use in the SumSub Platform.

Click on "I agree and Continue" button in the KYC check window. This is accepting the terms of use for using the SumSub platform to initiate a KYC check.

Step 5: Upload your Identity document.

Upload your identity document which can be done by opening your camera and taking a photo of your ID card, Drivers License, Passport or National ID card. Be sure the rooms is well lit and all four corners are visible.

Step 6: Upload your proof of address document.

Upload your proof of address document which can be done by opening your camera and taking a photo of an approved utility bill that shows both your name, your address and the date. The bill must have been issued within the last 90 days. Be sure the rooms is well lit and all four corners are visible. Approved POA documents are Utility bills (electricity, water, sewer and internet bills), bank statements or credit card statements.

Step 7: Snap a quick selfie!

The final step of completing KYC verification is a Liveliness Check. With the increase of document forgery, we have had to incorporate this step to make sure the person in the documents is the person uploading them. You will be prompted to center your face in the center of the circle on your screen and then rotate your head slowly in a clockwise direction until the green success bar is displayed.

Step 8: Your documents are under review.

Now that your documents have been uploaded, SumSub will begin reviewing your documents. This should only take a few seconds but could take up to 10 minutes. Once your documents are approved, full access to your client portal will be enabled. If for any reason there is an issue with one or more of your documents you have submitted, you will receive an email from SumSub explaining the issue with a link you can click to automatically jump back into the check to fix the error(s).