What should I do if I have not received my funds?
If you still have not received your funds after the typical processing time has passed for your chosen withdrawal method, you should open a support ticket.
If the typical processing time window has already passed, please open a support ticket so our financial department can begin their investigation for your transaction. Be sure to include as much information as possible in the initial ticket submission like the withdrawal method, name of your bank, amount, the date it was processed, confirmation numbers or TXIDs. This will allow our financial department to move through the investigation as quickly as possible so we can locate your funds or find the issue preventing the funds being released to your financial institution.
We understand your funds are most important to you which is why our support staff will immediately escalate your ticket to the financial department for a quick resolution. Keep in mind, there could be any number of reasons why the transaction has not yet been processed such as you placed an incorrect account number, lack of bank wire memo, sent a n unsupported crypto currency to your wallet address that was used. It will take some time to locate this issue and provide resolution but rest assured our financial department will work hard to reach a resolution so be patient with them.